Shipping & Returns Policy

Shipping

We offer $10 flat rate shipping within Victoria, Australia, and $15 flat rate shipping for the rest of Australia.

 

Delivery will take between 2 – 10 business days depending on your location.

 

After purchasing you will receive email communication confirming purchase and invoice number, and further communication advising dispatch, tracking ID and delivery confirmation.

 

All parcels sent with signature on delivery unless otherwise requested.

 

We do ship internationally, to organise shipping and payment please contact us at info@tokastore.com.au

 

Returns

Due to the nature of our handmade products, products can vary slightly from those pictured.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tokastore.com.au.

 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tokastore.com.au

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping
To return your product, you should send us an email at info@tokastore.com.au for mailing details

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FLAT RATE SHIPPING ON ALL ORDERS*SHOP NOW
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